Client: New laptop – Needs the Product Key to activate Microsoft Office.
Tech: When you are prompted to activate MS Outlook, please use this product key and let us know if it doesn’t work.
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Client: I’ve never been asked for a product key. It’s actually asking to “change the product key.”
Tech: That’s the computer asking you for the product key…