Vendor:
Good morning Me,
I wanted to reach out to you in regards to your expired SOFTWARE A maintenance. Please let me know if you would like a pricing quote so I can get this renewed for you. I look forward to hearing from you.
*Maintenance covers your definition updates, upgrades, and technical support*
Vendor, Renewal Sales Representative
Me:
Hi Vendor,
We have switched from SOFTWARE A to SOFTWARE B.Thanks,
Me
Vendor:
I am sorry to hear that you will not be renewing your VIPRE subscription and I will update our records accordingly. If I may ask, was there any particular reason(s) for that choice? ThreatTrack Security always strives for the best product and support. Any information you could provide would be greatly appreciated.
Thank you.
Vendor
Me:
You DO realize that SOFTWARE B is also made by your company, right?