Live Chat: Hello
Me. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Live Chat: Hi Me!
Live Chat: How may I help you today?
Me: Hello. Periodically, my headset’s microphone, when paired with an iPhone, stops transmitting.
Me: I am able to hear the other party just fine, but they cannot hear me speaking.
Me: I transfer the call to the handset, then back to Bluetooth, and they can hear me again.
Me: This has only happened with this particular headset – it does not happen with my Jabra or Logitech, when paired with the same iPhone.
Live Chat: I’m so sorry to hear that Me.
Live Chat: But I’ll do my bets to help you with this.
Live Chat: Have you tried unpairing the device to your phone, and pair it back again?
Me: Several times.
Live Chat: Have you tried pairing the device to other phones to see if it will also do the same thing?
Me: Unfortunately I only have one phone.
Live Chat: I see.
Me: I have paired it with other devices, but only those that play music (PC, iPad), not using the microphone, so I can’t reliably reproduce it with another device.
Live Chat: But may I know what iPhone are you using?
Me: iPhone 5S
Live Chat: May I know what is the bluetooth version?
Me: Sorry, I’m not sure what you are asking for.
Live Chat: The bluetooth version of your iphone?
Me: https://www.apple.com/iphone-5s/specs/
Me: According to that, it is Bluetooth 4.
Live Chat: Well for this one Me for us to determine if the device is defective, we need to pair it to other device. \
Me: Okay. I have it presently paired with my MacBook Air.
Live Chat: Our bluetooth headset only supports bluetooth version 3.0.
Live Chat: HBS-750.
Live Chat: Well this could be a compatibility issue.
Live Chat: But for us to make sure its not defective, we need to pair it to other device that has 3.0 bluetooth version.
Me: Bluetooth 4.0 is backward-compatible with all other versions of Bluetooth.
Live Chat: Yes, bit not the headset since it is only 3.0.
Me: Bluetooth 4 has been out for nearly 4 years. Are you telling me this headset does not work with any phones newer than 2011?
Live Chat: Here is the specification of the device Me,
Live Chat: http://www.lg.com/us/cell-phone-accessories/lg-HBS750
<Note: This is the same page which I used to initiate the live chat session…>
Me: I see that. But Bluetooth 4 is backward compatible with Bluetooth 3. Nobody makes Bluetooth 3 phones anymore. Are you saying that this headset only works with Bluetooth 3? Notice:
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Live Chat: I really do apologize for this.
Live Chat: But in case you device is defective, I can offer you our warranty service.
Me: Okay. How does that work?
Live Chat: Your unit has a one year limited warranty from the date of purchase. A receipt is needed to validate this. This warranty also does not cover physical, body, cosmetic or moisture damages to the unit.
Live Chat: If you paired it with other phone that has 3.0 bluetooth and it is still doing the same thing, I can offer you our replacement service.
Me: Well, that would require my finding and purchasing a 4 year old phone, which is a little more work than I’m able to put in right now.
Live Chat: No, we need the receipt for the headset.
Me: I will try to find a friend with an ancient phone to test this.
Live Chat: Actually an Android phone will do.
Live Chat: Is there anything else I could be of help?
Me: Do I have a case number or something to reference in case I have the same problem on a Bluetooth 3 phone?
Live Chat: I will document this case here under your account.
Live Chat: You just need to provide us you phone number for us to pull it up.
Me: Okay. SO that is on record as a result of this chat?
Live Chat: Yes Me.
Live Chat: Is there anything else I could be of help?
Me: No. Thank you.
Live Chat: You’re welcome Me.
Live Chat: Thank you for your time and patience. It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again. Thank you for choosing LG Electronics. We appreciate your business. Have a great day! Notice:
Live Chat has exited the chat session.