I purchased a new condo. The city had not issued a divided tax bill. As a result, every owner in the new condominium received the same tax bill. One owner’s bank paid his portion – approximately 20% of the bill. My bank was second to pay… and they paid the balance due on the account – approximately 80% of the taxes due. (Basically, I paid 3 of my neighbors’ taxes for them.)
#TOP
Me: You need to get my tax escrow overpayment back.
Bank: But we paid the bill.
Me: Yes, but the bill was for ALL UNITS in the condo.
Bank: But we just paid what the city told us to.
Me: City, you need to refund my tax overpayment.
City: That’s a problem for your bank – we don’t issue refunds.
Me: Bank, the city says they don’t issue refunds.
Bank: We’ll talk to them.
#MIDDLE
Me: You need to get my tax escrow overpayment back.
Bank: But we paid the bill.
Me: Yes, but the bill was for ALL UNITS in the condo.
Bank: But we just paid what the city told us to.
Me: You told me that last time I called.
GOTO #MIDDLE 3 TIMES
Bank: Let me get a manager.
<TIME PASSES>
Bank: Okay, someone will be in touch!
Me: That’s what I was told last time.
Bank: Have you emailed us?
Me: Yes.
Bank: Email us again.
Me: Fine.
GOTO #TOP