Me: Hi Specialist,
Your name was listed as a contact for a remote access request that just came to me. However, there was no contact information for the Company person who owns the system to which access was requested. Do you know anything about this request, and can you point me to whomever may have made it?
Thanks,
Me
Specialist: Some Guy is I believe our point of contact at Company. If I can help at all let me know!
Me: Thank you, Specialist. Can you tell me if you are part of a division of BigCompany (e.g., their Health Engineers), or considered just “BigCompany?”
Thanks,
Me
Specialist: I am a System Specialist II
Me: … of course you are.